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Knowledge Base
Live Chat
Docs Category: Live Chat
Introduction to the Live Agent Dashboard
Agent Status
Appearing Online/Offline
Changing Agent Display Name
Monitoring Chats
Downloading Live Chat History
Filter by Chat Tags or Chat Source
First Steps with Monitoring Chats
Search Chats by Keywords or Time Period
Queued Chats
Escalate Chat to another Department
First Steps with Queued Chats
Invite another Agent
Starting and Leaving a Live Chat
Tagging Live Chats
Resolving Chats
First Steps with Resolving Chats
Session History